Return & Refund Policy FirstAidShop.com.bd

1. Effective Date:1/1/2026

1) Return Request Time (3 Days)

• You can request a return within 3 days of receiving your product.
•  Return request must be submitted within 72 hours (3 days) after delivery.

 2) Return Accepted When (Eligible Cases)

Return will be accepted only if:

• You received a wrong product
• The product is damaged during delivery
• The product has missing items/parts
• The product is expired (if applicable)

3) Return Not Accepted When (Non-Returnable)

• Product has been used or opened
•  Packaging is damaged or seal is broken
•  Items like masks, gloves, bandage, oral care items (after opening)
•  Customer changed mind after purchase
•  Product damaged due to customer mishandling
•  Return request is made after 3 days

4) Conditions for Return

To be eligible for return:

•  Product must be unused and in original condition
•  Must be in original packaging with all tags/accessories
•  Invoice/Receipt must be provided
•  Customer must provide photo/video proof

•  Important Note:We strongly recommend customers to keep an unboxing video, because it is helpful to approve return requests quickly.

 5) How to Request Return

To request a return, please follow these steps:

1.  Contact us through Phone/WhatsApp/Facebook
2.  Share your Order Number
3.  Explain the issue clearly
4.  Send photo/video proof
5.  Our team will review and confirm within 24-48 hours

 6) Return Shipping Process (Steadfast Courier)

We deliver orders through Steadfast or other method Courier.

(If your return is approved:)

•  We will guide you to return the product using Steadfast Courier
•  In some cases, pickup may be arranged depending on location

 7) Refund Policy

Refund will be applicable only when:

•  Return request is approved
•  Product is received by us and inspected
•  Returned product matches the return conditions

 Refund Method:

Refund will be provided through:

•  bKash / Nagad / Rocket
•  Bank transfer (if needed)

Refund processing time:

•  3 to 7 working days after successful return inspection.

 8) Replacement Policy (Recommended)

• If you receive a wrong or damaged product, you may request a replacement instead of refund.

•  2–5 working days

 9) Return Delivery Charges

 If the issue is from our side (wrong/damaged/missing items):

• We will bear the return & delivery charge.

•  Customer must bear the return courier charge.

 10) Order Cancellation Policy

You may cancel your order if:

•  The order has not been dispatched/shipped
•  Cancellation is requested within a short(1-3 hrs) time after confirmation
• Note : Once shipped, cancellation may not be possible.

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